Last updated: 16 September 2026
This Privacy Policy explains how RealSeek Confectionery Co., Ltd. (“RealSeek”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you visit realseekfood.com (the “Website”), submit a wholesale or OEM inquiry, request samples or a quotation, or otherwise contact us as a confectionery manufacturer.
The Website is an inquiry site for business buyers. It is not an online shop and has no shopping cart or checkout. Because we work with buyers in many markets, this notice is written to cover common expectations under the EU General Data Protection Regulation (GDPR), the UK GDPR, and the California Consumer Privacy Act as amended by the CPRA (“CCPA”). It is a factory independent-site notice, not legal advice for every destination market.
1. Who we are (data controller)
For applicable data-protection law, the controller of your personal information is:
- Legal entity: RealSeek Confectionery Co., Ltd.
- Address: No. 8, Candy Industrial Park, Jinping District, Shantou, Guangdong, China (or the address shown in the site footer if that line has been updated)
- Email: sales@realseekcandy.com, or the email shown in the site footer
- Website: https://realseekfood.com
2. Information we collect
We collect only what we need to reply to you, prepare quotations or samples, and operate the Website.
a. Information you give us
- Contact and company details — name, business email, phone or WhatsApp number, company name, and any other fields you complete on an inquiry form.
- Project details — candy type, specifications, formula notes (for example sugar-free or functional), estimated volume, target export market, and the free-text message you send.
- Attachments — files you upload with an inquiry (artwork, brief, or specification). These stay with the inquiry record and are not added to the public media library.
- Correspondence — emails and messages you exchange with our export team.
b. Information collected automatically
- Technical and usage data — IP address, browser and device type, referring page, pages viewed, and similar server or analytics logs. See our Cookie Policy.
We do not intentionally collect special-category data (health, biometric, or political data). Please do not send that information. The Website is for businesses and is not directed to children under 16.
3. How and why we use your information
- To answer inquiries and prepare quotations or samples — lawful basis: steps at your request before a contract, and our legitimate interest in serving prospective buyers.
- To manage a business relationship after you place an order — production, packing, export documents, and after-sales. Lawful basis: performance of a contract.
- To operate, secure, and improve the Website — including preventing abuse of forms. Lawful basis: legitimate interests.
- To send business follow-up about a request you opened. You may ask us to stop. Lawful basis: legitimate interest or consent, depending on your location.
- To meet legal duties — accounting, tax, customs, and food-export records. Lawful basis: legal obligation.
4. How we share your information
We do not sell or rent inquiry data. We share personal information only as needed:
- Service providers — website hosting, email/SMTP, and any analytics or advertising pixels our team has switched on, under confidentiality or processing terms.
- Logistics and professional advisers — freight, customs brokers, accountants, or counsel, when an order requires it.
- Authorities — where law requires disclosure, or to protect our legal rights.
5. International transfers
We are based in China. If you write from the EEA, the United Kingdom, or another region with transfer rules, your information will be processed in China and may pass through our hosting or email providers in other countries. Those places may not offer the same data-protection standard as your home jurisdiction.
Where the law requires a safeguard (for example Standard Contractual Clauses), we limit the transfer to what is needed to reply to you and perform a contract. Email the address in the site footer if you want more detail.
6. How long we keep your information
Inquiry records, attachments, and related emails are kept for as long as we need them to handle your request, later repeat orders, and tax or export obligations. When they are no longer needed, we delete or anonymize them.
7. Cookies and analytics
The Website may use cookies and similar tools so pages load, forms work, and — only if configured in our settings — visit statistics or advertising pixels can run. Details are in the Cookie Policy.
8. Your privacy rights
Depending on where you live, you may have some or all of these rights:
- Access — a copy of the personal information we hold about you.
- Correction — fix inaccurate or incomplete data.
- Deletion — erase your data, subject to legal exceptions (for example export records).
- Restriction or objection — limit or stop certain processing.
- Portability — receive data you provided in a common format.
- Withdraw consent — where we rely on consent.
- California residents — we do not sell or share personal information as those terms are used under the CCPA, and we will not discriminate against you for exercising a privacy right.
Email the address in the site footer to use these rights. We will reply within the time required by applicable law. EU and UK residents may also complain to their local supervisory authority.
9. How we protect your information
We use access controls, HTTPS in transit, and staff confidentiality to protect inquiry data. No internet transmission is completely secure. If an incident affects your data, we will handle it as required by law.
10. Third-party links
The Website may link to social profiles, catalogue files, or other sites we do not operate. Their privacy practices are their own. Please read those policies before you send them data.
11. Changes to this policy
We may update this page when our practices or the law change. The “Last updated” date at the top will change. Please review this page from time to time.
12. Contact us
Questions about this Privacy Policy or your inquiry data:
- RealSeek Confectionery Co., Ltd.
- No. 8, Candy Industrial Park, Jinping District, Shantou, Guangdong, China
- Email: sales@realseekcandy.com, or the email shown in the site footer
Related: Terms of Service · Cookie Policy