Last updated: 16 September 2026
These Terms of Service (“Terms”) govern your use of realseekfood.com (the “Website”) and any inquiry, sample request, quotation, or manufacturing discussion with RealSeek Confectionery Co., Ltd. (“RealSeek”, “we”, “us”, or “our”). By using the Website or sending an inquiry, you agree to these Terms.
Our pages and services are for businesses. You confirm that you act for a business and are authorized to send the request. The Website is an inquiry site. It does not take online payment and has no shopping cart. A binding supply contract exists only when we issue a written quotation or order confirmation that you accept, and — where we require it — when the agreed deposit is received.
RealSeek is a confectionery source factory in Shantou, Guangdong, China. We develop formulas, molds, and automated production for mints, lollipops, hard candy, coffee candy, gummies, and related OEM / private-label work. House-brand names shown on the Website are listings for discussion, not goods offered for immediate online checkout.
Photos, pack-out figures, MOQs, lead times, certificates, and capacity statements are general references. They are not a binding offer. Specifications, prices, Incoterms, and dates that matter are those written in a quotation, proforma invoice, or purchase order.
We may offer tasting samples or packaging prototypes so you can evaluate flavor and workmanship. Unless we write otherwise, sample freight is for the buyer. Samples are representative. A production run may show normal commercial variation.
Prices are in the currency on the quotation and, unless stated, exclude taxes, duties, and freight. Payment terms (for example deposit before production and balance before shipment) appear on the order confirmation. Bank charges are for the buyer unless we agree otherwise. Title stays with us until we receive payment in full.
Lead times start when the order is confirmed, the deposit (if any) is received, and artwork or formula is approved. Dates are estimates. They may move for reasons outside our reasonable control (see Force majeure).
Incoterms (such as FOB, CIF, or others) are those written on the order confirmation. They set when cost and risk pass to you. Import duty, VAT, and clearance in the destination country are yours unless we expressly agree otherwise.
Custom candy made to your specification cannot be resold as a standard SKU. It is not returnable except where it is defective or does not match the approved specification. Notify us in writing within 14 days of receipt, with photos and lot details. After that period, or for variation inside normal industry tolerance, we may decline the claim. If we accept a claim, our obligation is limited to repair, replacement, or credit of the affected goods, at our option. Do not return goods without our written agreement.
We manufacture to the specifications and certifications discussed for the project. You are responsible for confirming that the finished product, labeling, and claims are lawful in each market where you sell, including import rules and retailer standards. Certificates shown on the Website describe credentials we hold; they do not replace your own listing or import file.
You keep ownership of artwork and brands you supply. You grant us a limited right to use them solely to quote, sample, and produce your order. Website text, photos, and layout belong to RealSeek or its licensors. Do not copy listings into a competing catalogue without permission.
We treat your formula notes, artwork, and volumes as confidential and use them to serve your project. We can sign a mutual NDA on request.
We are not liable for delay or failure caused by events beyond our reasonable control, including natural disaster, epidemic, war, strike, power or material shortage, transport disruption, or government action. Timelines then extend by a reasonable period.
We warrant that goods will materially match the specification you approved and will be free from material workmanship defects at shipment. You must confirm fitness for your use and destination. Other warranties are excluded to the fullest extent permitted by law.
To the fullest extent permitted by law, our total liability for an order will not exceed the amount you paid for the goods giving rise to the claim. We are not liable for indirect or consequential loss, including lost profit or missed listings. Website hosting, email, or carrier failures are not our liability beyond what the law requires.
Use the Website only for lawful business contact. Do not interfere with it, attempt unauthorized access, or submit malware or abusive content. We may refuse or ignore abusive inquiries. Information on the Website is general reference, not a binding offer.
How we handle personal information is described in the Privacy Policy. Cookies are described in the Cookie Policy. Those pages form part of these Terms.
These Terms are governed by the laws of the People’s Republic of China, without regard to conflict-of-law rules. The parties will first try to resolve a dispute in good faith. A dispute that cannot be resolved may be submitted to the competent court or arbitration body named in the relevant order documents. The contract for an actual order controls over this page if the two differ.
We may update these Terms. The version on this page when you send an inquiry applies to that inquiry. The version on this page when you accept a written order applies to that order. The “Last updated” date will change when we revise the text.